Privacy Policy

Introduction

We are committed to protecting the privacy of our patients and to handling personal information responsibly, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any relevant State and Territory privacy laws (together, the privacy legislation).

‍This Privacy Policy explains what personal information we collect, how we use and disclose it, how you can access or correct it, and how you can make a complaint if you believe we have breached your privacy.

‍We may update this policy from time to time as our processes and systems change. The most current version will always be available on this website and at our practice.‍ ‍

What we collect

‍We collect the information needed to provide you with safe and appropriate medical care and to run our practice. This typically includes your name, contact details, date of birth, gender, health history and other clinical information.

‍Wherever possible we collect this directly from you. In some cases, we may also need information from other treating doctors, hospitals, radiologists, pathologists or other healthcare providers involved in your care. In an emergency, we may need to obtain information from a family member or friend.

‍We collect information in a range of ways: in person during a consultation, over the phone, by email, or through forms on this website. This may be collected by clinical or administrative staff.

‍We are required by law to retain medical records for a minimum period, which varies depending on your age at the time treatment was provided.‍ ‍

How we use and share your information

‍Your health information is treated as strictly confidential. We only use or share it for purposes connected to your care and treatment, or in ways you would reasonably expect — for example, sending results to another treating specialist, or liaising with a hospital about your procedure.

‍In some circumstances we are permitted or required by law to share information with third parties such as Medicare, insurers, regulatory bodies, courts, or hospitals. We may also share de-identified information for research or statistical purposes.

‍We sometimes engage outside providers to support our practice — for example, IT support, website hosting, or administrative services. These providers are bound by confidentiality obligations and may only use your information to carry out the task we've asked of them.

Keeping your information secure

‍We take reasonable steps to protect personal information from misuse, loss, or unauthorised access, modification or disclosure. This includes secure physical storage, restricted access to records, and ongoing staff training in privacy obligations.‍ ‍

Personal information is stored on secure servers, and hard copy records are kept in locked, alarmed areas. Any information collected through online forms on this website is encrypted in transit and storage. Once processed, form submissions are securely stored or deleted in line with our retention obligations.

Where we no longer need personal information, or are no longer required by law to retain it, we take reasonable steps to destroy or de-identify it.

Correcting your information

If you believe any information we hold about you is incorrect, incomplete, or out of date, please contact us in writing using the details below and we will arrange for it to be corrected.

Accessing your medical records

You are entitled to request access to your medical records. Requests should be made in writing to the Practice Manager, and we will respond within a reasonable timeframe. An administrative fee may apply to cover the cost of retrieving and providing copies of your records.

In limited circumstances permitted by law, we may need to decline a request — for example, where access could pose a serious risk to your health or safety. If this occurs, we will explain the reason and your options for responding to that decision.

This website‍ ‍

This website is operated on behalf of Dr Ajay Chauhan at www.drajaychauhan.com. If you contact us through an enquiry or booking form, we collect the information you provide (such as your name, email address, and phone number) to respond to your enquiry.

We may engage third parties to help operate this website and support our practice, such as hosting providers, web developers, or marketing platforms. These parties only have access to the information needed to perform their specific role and are not permitted to use it for any other purpose.

Cookies and website analytics

Like most websites, this site may use cookies and similar tracking technologies to help it function properly and to help us understand how visitors use the site. Cookies do not personally identify you, though they do identify your browser.

We may use third-party analytics tools (such as Google Analytics) to understand website traffic and improve the site. These tools may collect information such as your IP address, pages viewed, and how you arrived at our site. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on, and most browsers allow you to disable cookies, though this may affect how the website functions for you.

Social media

We may use social media platforms such as Facebook and Instagram to share information about our practice. If you interact with us on these platforms, we may collect limited personal information, which we use only to communicate with you or the public. These platforms have their own privacy policies governing how they handle your information.

Marketing communications

We may use your contact details to send you information about our services that we believe may be relevant to you. Any such communications will not include your sensitive health information.

You can opt out of receiving marketing communications from us at any time, either by following the unsubscribe instructions in the communication or by contacting us directly. We will action your request as soon as reasonably possible.

Complaints

If you have a concern about how we have handled your personal information, please contact the Practice Manager in writing using the details below. We will consider your complaint and aim to resolve it fairly and promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us ‍

For any questions, complaints, or requests relating to your personal information or medical records, please contact:

Dr Ajay Chauhan
AR Plastic Surgery
Wesley Medical Centre – Suite 50 40 Chasely Street
Auchenflower QLD 4066

Phone: 07 3870 3960
Email: info@drajaychauhan.com